Star Union Life Insurance Claim Settlement Ratio

July 21, 2021
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Star Union Dai-ichi Life Insurance Co. Ltd. is a joint venture between country’s two leading public sector banks – Bank of India (BOI) and Union Bank of India, and Japan’s renowned life Insurance company – Dai-ichi Mutual Life Insurance Company. With over 11,000 branches across the country, the insurance company is catering to more than 64 million customers.

How Claim Settlement Ratio (CSR) is measured?

The Claim Settlement Ratio is expressed as the number of claims settled divided by the total number of claims reported in a given financial year, including the claims outstanding at the beginning of the financial year. The claim settlement ratio is expressed in percentage which is helpful for comparing the claim settlement data by the customer across insurers. The claim settlement ratio is calculated for every financial year.

Claim Settlement Ratio = Total claims settled / Total claims received
where, Total Claims received = (Claims reported in the financial year + claims pending at the start of the year)

Past 5 years CSR Trends for Star Union Life Insurance Co.

The consistency of the CSR year on year is an ideal way to give preference to the insurance company. Consistency to maintain a higher claim settlement ratio is considered to be good. Past claims settlement ratio trends will reveal the consistency and inclination of the Star Union Life Insurance Co. towards settlement of death claims.

Financial Year Claim Settlement Ratio (%)
2014-15 94.08%
2015-16 80.73%
2016-17 84.05%
2017-18 92,26%
2018-19 96.74%

Rank in Claim Settlement among other Life Insurers

It signifies the position where Star Union Life Insurance Co. lies, in respect to other life insurers in the industry from the financial year 2014-15 to 2018-19. This rank is based on the claim settlement percentage attained by Star Union Life Insurance Co. in the respective financial years.

StarUnion life Claim Settlement Ratio Ranking 2018-19CSR Details of Star Union Life Insurance Co. for the Financial Year 2016-17

The latest Claim Settlement Ratio for the Financial Year 2018-19 is 96.74%.

Life Insurer Claims pending at the start of the period Claims Intimated
(FY 2016-17)
Total Claims (Claims Pending+Claims Intimated) Claims Paid
(FY 2018-19)
CSR%
(FY 2018-19)
Star Union Life 191 1282 1473 1238 96.76%
  • The claim settlement ratio of 84.05% is the indicator of the number of death claims settled by Star Union Life against the total claims 1473 reported for the FY 2018-19.
  • Rs 44.2 Crores of amount has been paid as the claim amount against 1238 claims reported in the FY 2018-19 by Star Union Life Insurance Company.
  • 200 claims have been rejected, resulting in Claim Repudiation of 13.58% for the FY 2018-19.
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